Question 1

What are research peptides and how are they produced?

Accepted Answer

Research peptides are short chains of amino acids supplied for controlled in-vitro laboratory work. They are typically made by solid-phase peptide synthesis (SPPS), then purified and lyophilised to a dry powder. Apex Pharma supplies identified research compounds to laboratories from the UK. Format (vial or pen) and available sizes are listed on each product page.

Question 2

Do your peptides contain mannitol or bulking agents?

Accepted Answer

No. Our vials contain lyophilised peptide only. No mannitol, excipients or bulking agents are added.

Question 3

Why does my vial look almost empty or have very little powder?

Accepted Answer

Lyophilised peptides are low-density. A few milligrams can look like a thin film or faint residue. Appearance alone is not a fill check. Use the label quantity and, where listed, the matching external report.

Question 4

Do you supply blended peptides or custom dosages?

Accepted Answer

Catalogue products are named single compounds unless a product page clearly describes a defined combination. Custom dosages and custom blends are available on request. Message WhatsApp or email info@apexpharma.io with the compounds and amounts. Custom work is quoted before we produce it.

Question 5

What vial and pen sizes are available?

Accepted Answer

Sizes and formats vary by compound. Some items are lyophilised vials; some are pen formats. Every product page lists the strengths and prices that are actually in the catalogue.

Question 6

What is the shelf life of lyophilised peptides?

Accepted Answer

Use the expiry date printed on the label for that unit. Storage conditions are on the label and product page. Do not rely on a generic month count.

Question 7

How should lyophilised peptides be stored before reconstitution?

Accepted Answer

Follow the storage statement on the label and product page. As a general laboratory practice, keep lyophilised material dry, protected from light, and at the labelled temperature.

Question 8

Do you stock laboratory diluents?

Accepted Answer

Bacteriostatic water and other laboratory diluents are available on request. They are not listed as catalogue products yet. Ask on WhatsApp or email and we will confirm stock and price.

Question 9

What if my reconstituted solution is cloudy?

Accepted Answer

Cloudiness can mean incomplete dissolution, precipitation, contamination or a handling issue. Stop and review your laboratory protocol. We do not provide dosing or administration guidance. If you believe the unopened product was faulty, contact us on WhatsApp with the order reference, batch and photos before discarding the vial.

Question 10

Are research peptides legal to purchase in the United Kingdom?

Accepted Answer

We supply research compounds for laboratory use only, to customers who confirm they are 21 or over. Buyers are responsible for using the products only in lawful research settings and for complying with applicable law in their country. These products are not licensed medicines and are not for human or veterinary administration.

Question 11

Do you accept custom peptide requests?

Accepted Answer

Yes, on request via WhatsApp or email — custom dosage and custom blends. This is not a self-serve catalogue flow. We quote before production.

Question 12

Is there a minimum order value?

Accepted Answer

No. Standard delivery is £20 everywhere. Free delivery on orders of £300 or more.

Question 13

Can you provide reconstitution guidance?

Accepted Answer

No protocol, solvent choice, concentration or administration advice. Product pages and any listed report describe identity and quality data only. Your laboratory protocol is your responsibility.

Question 14

Do you offer volume discounts?

Accepted Answer

Yes. There is no published threshold. Send the product list and quantities on WhatsApp or email and we will quote.

Question 15

How do I verify the code on my label?

Accepted Answer

Open /verify and enter the code printed on the product label. The check confirms whether that code is recognised in our records. It is not a substitute for reading the product page and any listed external report.

Question 16

Is a Certificate of Analysis available?

Accepted Answer

Where a third-party report has been inspected, the product page shows the external report ID, the source laboratory and the measured result. Browse the library at /compliance. A listed report applies only to the tested sample named on that report — not to every variant or future batch.

Question 17

Is testing done in-house or by a third party?

Accepted Answer

Listed reports are external records we have inspected (for example manufacturer certificates or independent laboratories named on the product page). We do not treat an absent report as a hidden in-house pass.

Question 18

What purity should I expect?

Accepted Answer

Purity is the figure on the listed report for that sample, not a blanket catalogue guarantee. Figures currently shown against listed reports are in the high ninety-eight to high ninety-nine percent range. If a product has no listed report, do not assume a purity claim.

Question 19

What are common impurities in synthesised peptides?

Accepted Answer

SPPS material can contain truncated or deletion sequences and oxidation by-products. Independent reports typically use HPLC and mass data to separate and identify the main peak. Read the attached report rather than a summary sentence.

Question 20

What is the difference between purity and peptide content?

Accepted Answer

Purity is the proportion of the target sequence in the measured sample. Content is the amount of material in the container as labelled. They are different measurements. Use both the label and, where present, the report.

Question 21

Do your compounds undergo endotoxin testing?

Accepted Answer

Endotoxin testing is not a standard claim on the catalogue. Products are supplied for in-vitro laboratory research. If your protocol requires an endotoxin specification, contact us on WhatsApp before you order and we will tell you whether that data exists for that sample.

Question 22

What payment methods are accepted?

Accepted Answer

Bank transfer or crypto (10% off the merchandise total, not the delivery fee). Bank transfer is the full merchandise total plus delivery when it applies. Exact bank or wallet details are sent on WhatsApp after you submit the order. Guides: /pay-with-crypto, /pay-with-revolut and /payment-confirmation.

Question 23

When will my order be processed?

Accepted Answer

Orders confirmed before 12:00 (GMT/BST) on working days are dispatched the same day where the items are in stock. Orders after that cut-off go out on the next working day.

Question 24

I did not receive an order confirmation email.

Accepted Answer

We do not send an automated order-confirmation email yet. After you place the order, continue on WhatsApp (+44 7535 494876). Keep any on-screen order reference.

Question 25

Can I amend my order after placing it?

Accepted Answer

Only if it has not yet been dispatched. Message WhatsApp immediately with the order reference. Once it has left, the order cannot be edited.

Question 26

What is the refund policy?

Accepted Answer

Distance contracts are covered by the Consumer Contracts Regulations 2013. You may cancel within 14 days. Sealed, unopened research products in original condition can be returned as set out on the Refund Policy page. Opened or temperature-compromised research material is generally not restockable. Contact us on WhatsApp before sending anything back. Unauthorised parcels cannot be processed.

Question 27

Do you offer wholesale or institutional pricing?

Accepted Answer

Volume pricing is available on request, with no published threshold. Laboratories and procurement teams can order from the catalogue. For a formal quote, message WhatsApp or email info@apexpharma.io with the product list and quantities.

Question 28

What shipping options are available?

Accepted Answer

Tracked delivery for the UK and worldwide. Delivery £20. Free delivery on orders of £300 or more. The fee is shown before you pay.

Question 29

When are orders dispatched?

Accepted Answer

Working days, same day if confirmed before 12:00 (GMT/BST) and in stock.

Question 30

How long does delivery typically take?

Accepted Answer

Usually 1–3 working days within the UK after dispatch, with tracked delivery. International transit depends on destination and customs.

Question 31

How are orders packaged?

Accepted Answer

Lyophilised products ship in temperature-controlled cold-chain packaging. Do not leave parcels in a warm place after delivery. Transfer them to the labelled storage condition as soon as they arrive.

Question 32

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide with tracked delivery. Message WhatsApp with the destination country if you want a transit estimate before you order. Import rules and duties are the buyer’s responsibility.

Question 33

My order has not arrived within the expected timeframe.

Accepted Answer

Wait until the end of the stated window, then message WhatsApp with the order reference. We will check tracking and raise a carrier query where needed.

Question 34

My parcel shows as delivered but I have not received it.

Accepted Answer

Check with anyone else at the address and any safe-place options the carrier uses. If it is still missing, message WhatsApp within 5 days of the delivery scan with the order reference. We will open a carrier investigation. Replacement is not sent while that investigation is open.

Question 35

My order was sent to the wrong address.

Accepted Answer

If the address on the order is what you typed at checkout, we cannot treat that as a picking error. If our dispatch does not match the address you paid against, message WhatsApp the same day with the order reference.

Question 36

Do you ship to PO Boxes?

Accepted Answer

Tracked cold-chain delivery needs a physical delivery address. Ask on WhatsApp before ordering if you only have a PO Box.

Question 37

What do I do if my order arrives damaged?

Accepted Answer

Photograph the outer packaging, any cold-chain components, and the product labels before you discard anything. Message WhatsApp the same day with the order reference and photos. Do not return the parcel until we authorise it.

Question 38

A parcel I ordered has not arrived. What should I do?

Accepted Answer

Message WhatsApp with the order reference after the expected delivery window. We start with the tracked delivery. We do not ship a second unit until the investigation has an outcome.

Question 39

Why can I not get an immediate replacement while the investigation is open?

Accepted Answer

Carriers often locate missing parcels a short time after the first scan. Sending a replacement first creates a duplicate-delivery risk.

Question 40

How do I initiate a return?

Accepted Answer

Message WhatsApp first, or email info@apexpharma.io if WhatsApp is unavailable. We send a returns address only after the return is authorised. See the Refund Policy page.

Question 41

How do I contact support?

Accepted Answer

WhatsApp +44 7535 494876 is the fastest route. Backup: the form on /contact or info@apexpharma.io. Hours on the contact page: Monday–Friday 09:00–17:00 (GMT/BST). We typically reply within one working day. We cannot give dosing, clinical or medical advice.

Question 42

Can I change my shipping address after placing an order?

Accepted Answer

Only before dispatch. Message WhatsApp immediately with the order reference and the correct address. We cannot redirect a parcel that is already in the tracked delivery network.

Question 43

How do I follow an existing order if I do not have an account?

Accepted Answer

There is no customer login on the site yet and no automated confirmation email yet. Keep the WhatsApp thread and any checkout reference.

Question 44

Do you share my data?

Accepted Answer

We do not sell personal data. We process data to fulfil orders and meet legal duties, as described in the Privacy Policy.

Frequently Asked Questions

General

Still Got Questions?

Are you 21 or over?

🧬General

What are research peptides and how are they produced?+

Do your peptides contain mannitol or bulking agents?+

Why does my vial look almost empty or have very little powder?+

Do you supply blended peptides or custom dosages?+

What vial and pen sizes are available?+

What is the shelf life of lyophilised peptides?+

How should lyophilised peptides be stored before reconstitution?+

Do you stock laboratory diluents?+

What if my reconstituted solution is cloudy?+

Are research peptides legal to purchase in the United Kingdom?+

Do you accept custom peptide requests?+

Is there a minimum order value?+

Can you provide reconstitution guidance?+

Do you offer volume discounts?+

How do I verify the code on my label?+

Still Got Questions?

General